Privacy Policy
Introduction
Sichuan Hualuo Technology Co., Ltd. (“we,” “us,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our websites, products, applications, and services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.
Scope of Application
This Privacy Policy applies to personal information we collect through:
- Our official website: https://hualuolighting.com/
- Mobile and desktop applications we develop (e.g., fountain control systems, customer service apps).
- Business communications, inquiries, technical support, and marketing events.
This policy does not apply to:
- Information we process on behalf of our business customers (e.g., project partners) under a separate data processing agreement.
- Third-party websites or services linked from our Services. We encourage you to review their privacy policies.
Information We Collect
We may collect the following categories of personal information:
- Identity and Contact Data: Name, company name, job title, email address, phone number, and physical address.
- Commercial Information: Project requirements, contract details, payment records, and transaction history.
- Technical Data: IP address, browser type and version, time zone, operating system, device information, and other technology on the devices you use to access our Services.
- Usage Data: Information about how you use our website and Services, including clickstream data, pages viewed, and navigation paths.
- Marketing and Communications Data: Your preferences in receiving marketing from us, your communication preferences, and the content of your communications with us (e.g., via email, contact forms, or customer support).
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can set your browser to refuse all or some cookies, but this may impair website functionality.
How We Use Your Information
We use your personal information for the following purposes, based on our contractual relationship, legitimate business interests, or your consent:
- To Fulfill Contracts: To provide, operate, and maintain our Services; process and manage project inquiries and contracts; and provide customer support.
- For Legitimate Interests: To improve, personalize, and optimize our products, websites, and user experience; for network and information security; and to prevent fraud.
- For Marketing (with Consent): To send you promotional communications about our services, events, and updates, where you have consented to receive them.
- To Comply with Laws:To fulfill our legal and regulatory obligations and respond to lawful requests from public authorities.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following situations:
With Your Consent: For any specific purpose with your explicit consent.
- Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, data analysis, customer service), under strict data processing agreements.
- Corporate Transactions: In connection with a merger, sale, acquisition, or transfer of assets, in which case you will be notified via email and/or a prominent notice on our website.
- For Legal Reasons: Where required by law, or to protect our rights, property, or safety, or the rights of our users or the public.
International Data Transfers
Our business is global, and your personal information may be transferred to and processed in countries outside your country of residence, which may have different data protection laws. When we transfer your data internationally, we will implement appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities, to ensure that your data is protected.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill contractual obligations, comply with legal and tax requirements, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Rectification: The right to correct inaccurate or incomplete information.
- Erasure (“Right to be Forgotten”): The right to request the deletion of your personal information under certain circumstances.
- Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
- Data Portability: The right to receive your personal information in a structured, machine-readable format.
- Objection to Processing: The right to object to our processing of your personal data based on our legitimate interests.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details in the “Contact Us” section. We will respond to your request within 30 days.
Automated Decision-Making and Profiling
We may use automated systems or artificial intelligence to analyze data to improve our Services. We will ensure such processing is fair, transparent, and subject to human oversight. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when changes were made. If we make material changes, we will notify you by posting a notice on our website prior to the change becoming effective. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: sales@hualuolighting.com
Phone: 0086 19302661002
Address: No. 311 Tiancheng Avenue, Shizhong District, Neijiang City, Sichuan Province, China